Hospital Policies

We ask that clients schedule appointments in advance rather than walk-in, as this helps us reduce wait times and keep scheduled visitors from being delayed. We understand illnesses and urgent cases come up and want to be sure we are there for you in your time of need. While we cannot guarantee that we can accommodate same day appointments, please call to inquire about our availability.

We ask that all pets remain either leashed or kept in a carrier while in the waiting room. While your pet may be perfectly behaved, other pets and/or owners may have anxiety around other animals. We wish to create a comfortable and safe atmosphere for all human and animal visitors to our office, so please be courteous and abide by this policy.

We require full payment for services at the time they’re rendered, including payments for treatments, examinations, prescription medication or food, and any other purchases made at our office.

If you’d like, we can set up a process for having your pet’s prescriptions shipped directly to your home through our convenient online store. You can also order prescriptions and pick them up at our location in-person. We ask you to please give us 24 hours advanced notice for refills.

Some pets require special food to improve their dietary balance or meet specific dietary needs. If you are in need of a prescription diet for your pet, you may order directly through our hospital, or visit our online store to have it shipped directly to your home.